December 11, 2013—I’ve been thinking about all news TV channels like CNN or CBC News Network or France 24 or Sky News. I’ve been wondering whether they sometimes do more harm than good in distorting the important and inflating the trivial. My thoughts are spurred by the remarks of Gilles Finchelstein who works as a…

June 24, 2013 – I’m not the first and undoubtedly won’t be the last person to admire Calgary’s Mayor Naheed Nenshi for the ways he’s communicated during the unprecedented flooding that has struck the city. Granted, he was already known for being a smart, cool, articulate, and compelling communicator before last week, but the way…

June 21, 2013 – Who’s not in favour of democracy – let’s see a show of hands? Of course, we all are. And we all want to see organizations respond to the needs and expectations of their audiences. And we all want to promote dialogue and engagement between a company or other organization and its…